Correspondence, answered
Questions & answers
What the maison is asked most often — on tins, shipping and care. Anything unanswered, write to us.
What is inside each chocolate gift tin?
Each tin holds six gold-foil-wrapped squares of 70% single-origin dark chocolate. There are four chapters: First Bloom (cranberry, mango, blueberry), The Longing (ceremonial matcha, matcha banana, matcha mango), Forever Rooted (macadamia, hazelnut, almond) and Being One (macadamia blueberry, hazelnut strawberry, almond cranberry).
What sizes and prices do the tins come in?
Every chapter comes as a 60 g tin at Rs. 950. The 100 g tin (Rs. 1,500) is coming soon. Each tin is one chapter in one flavour of your choosing.
Do the chocolates contain nuts or other allergens?
Forever Rooted and Being One contain tree nuts — macadamia, hazelnut and almond. All four chapters are finished in the same atelier, so every tin may contain traces of tree nuts.
How long does delivery take?
Orders are dispatched within 2–4 business days of payment confirmation. After dispatch, delivery takes 2–4 business days within Kerala, 3–7 across the rest of India, and 7–21 internationally. Read the full shipping policy.
How is the chocolate protected in warm weather?
Chocolate is sensitive to heat, so tins travel in protective packaging, and during severe heat the maison may briefly hold dispatch to protect them. Once home, keep your tin cool and dry — ideally 16–18 °C, away from direct light.
Can I return or cancel an order?
Chocolate is perishable, so opened tins cannot be returned. If an order arrives damaged, defective or incorrect, write through the Contact page within 48 hours of delivery with your order number and photographs — the maison will send a free replacement or a full refund, whichever you prefer. Orders can be cancelled free of charge any time before dispatch. Read the full refund policy.
Where is Yakob & Rahel based, and do you ship worldwide?
The maison is in Ponnani, Kerala, India, and ships across India and worldwide.
Do you take corporate or bespoke gift orders?
Bespoke boxes and corporate orders are being composed at the atelier. Until then, write through the Contact page — requests are taken by hand. Every tin already arrives gift-wrapped, with a free vial in every box.