Refund policy

This appendix records how the maison receives back what it has sent out.

Our chocolates are perishable goods, made and packed by hand in small batches. For reasons of food safety and hygiene, opened tins and consumed products cannot be returned or exchanged.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, or is not what you ordered, write to us through the Contact page within 48 hours of delivery, with your order number and clear photographs of the outer packaging and the product. Once verified, we will send a free replacement or issue a full refund to your original payment method, whichever you prefer.

Cancellations

Orders may be cancelled free of charge at any time before dispatch. Once an order has been dispatched, it can no longer be cancelled. To cancel, contact us through the Contact page with your order number.

Refund processing

Approved refunds are initiated within 2 business days and are credited to your original payment method within 5–7 business days, depending on your bank or card issuer.

Non-returnable circumstances

Because chocolate is a perishable food product, we cannot accept returns for reasons of taste preference, delayed acceptance of delivery, or an incorrect delivery address provided at checkout.

This policy is offered by Yakob and Rahel LLP and does not limit any rights available to you under applicable consumer protection law.